FAQ.

Questions? We’ve Got Answers.

General Questions.

Why Choose DRIVEN?

Because we make car buying, selling, and servicing simple — with real people, transparent deals, and no gimmicks.

Where Does DRIVEN Get Their Vehicles?

We get our vehicles from a variety of sources, including people who sell their cars to us and our extensive partner network. 

Financing.

Can I Get Approved for an Auto Loan with a Low Credit Score?

Yes, we work with many lenders who offer financing options for customers with a range of credit scores, including those with less-than-perfect credit. We aim to get you approved irrespective of your credit score.

What’s The Minimum Credit Score Required to Get an Auto Loan in Ontario?

There’s no minimum credit score requirement, as each lender evaluates applications differently. Your credit score is not the only factor lenders consider to extend financing.

How Does Applying for an Auto Loan Affect My Credit Score?

Applying for a car loan results in a “hard inquiry” on your credit report. If you’re shopping for a new auto or mortgage loan, the multiple inquiries are generally counted as one inquiry for a given period of time. The period of time may vary depending on the credit scoring model used, but it’s typically from 14 to 45 days. This allows you to check different lenders and find out the best loan terms for you. All new auto or mortgage loan or utility inquiries will show on your credit report; however, only one of the inquiries within a specified window of time will impact your credit score. This exception generally does not apply to other types of loans, such as credit cards. 

What Interest Rate Can I Expect Based on My Credit Score?

Interest rates vary by lender and are influenced by your credit score, the loan amount, and the loan term. DRIVEN will always offer the best rate available by their lenders to you.

Will I Need a Down Payment If I Have Bad Credit?

A down payment isn’t always required but can improve your chances of approval and may help you secure better loan terms. A larger down payment also lowers your monthly payments and total interest

Are there Auto Loans Specifically for Newcomers to Canada?

Yes, some lenders offer programs for newcomers with limited or no Canadian credit history. We can help you navigate these options and get the financing you need.

How Do I Improve My Credit Score to Qualify for a Better Auto Loan Rate?

Regularly making payments on time, reducing existing debt, and keeping your credit utilization low can gradually improve your score. We also offer tips on how to build and maintain a strong credit profile.

Can I Trade In My Vehicle If I Still Owe Money on My Auto Loan?

Yes, if your loan balance is less than the trade-in value, the difference can go toward your new vehicle. If you owe more, we can help manage the difference, either rolling it into your new loan or helping pay it down.

Will a Co-Signer Improve My Chances of Getting Approved?

Yes, a co-signer with good credit can improve your chances and potentially help you secure a lower interest rate. The co-signer takes on shared responsibility, so this is a big commitment for them.

Are There Penalties for Paying Off My Auto Loan Early?

No, there are no penalties for paying off your loan early! All of our loans are fully open, which means you can pay off or make extra payments toward your loan at any time. Interest is calculated only on the outstanding balance, so if you pay off your vehicle early, you’ll only pay interest up to that point. There’s no requirement to pay interest for the full term of the loan.

How Can I Check My Credit Score in Canada?

You can check your score through agencies like Equifax and TransUnion or through free online services. It’s good to review your score before applying, so you know where you stand.

Trading & Selling.

How Does Selling My Car to DRIVEN Work?

Selling your car to us is simple! Start by submitting your car’s details online or by visiting us in person. We’ll evaluate your vehicle, make you a competitive offer, and handle the paperwork—all in one seamless process.

Why Should I Sell My Car to DRIVEN Instead of Selling Privately?

Selling privately can be time-consuming and risky. At DRIVEN, we offer a safe, secure, and hassle-free experience with same-day payment, fraud protection, and no need for advertising or meeting with strangers.

Can I Get an Offer for My Car Online?

Yes! Use our online form to submit your vehicle details and pictures. We’ll provide a same-day offer.

What Types of Vehicles Do You Buy?

We buy all types of vehicles—cars, SUVs, trucks, and more! Whether your vehicle is nearly new or a little older, we’re happy to make an offer.

Do You Buy Cars That Are Financed or Leased?

Yes, we can help you sell a car that’s financed or leased. We’ll work with your lender to pay off the balance and give you any remaining equity.

Do I Have to Buy a Car from DRIVEN If I Sell Mine?

No, there’s no obligation to purchase a vehicle from us when you sell your car.

Can I Sell My Car to DRIVEN Even If It Needs Repairs?

Yes! We’re happy to buy vehicles in all conditions. Just let us know the details, and we’ll factor it into our offer.

What Documents Do I Need to Sell My Car?

You’ll need your vehicle ownership, a valid photo ID, and any loan or lease details if applicable. Don’t worry—we’ll guide you through the process!

I Am Satisfied with Your Offer, What Are the Next Steps?

We will provide you with a binding bill of sale which will be electronically signed by you and an authorized Driven representative. We will obtain confirmation of the lien amount to be paid off (if applicable) and schedule your handoff day.

How Long Does the Process Take?

Most sales are completed within the same day, from inspection to payment. We prioritize your time and convenience!

What If I’m Not Happy with Your Offer?

There’s no obligation to sell. If our offer doesn’t meet your expectations, you’re free to explore other options.

Vehicle Valuation.

Do I Need to Bring My Car in For An Inspection?

No. We will provide you with an offer based on the information and pictures provided online. This helps us verify the condition of your car and ensure you’re getting the best possible price.

How Does DRIVEN Determine the Value of My Vehicle?

We use market data, current demand, your vehicle’s condition and history to determine a fair market value. Our offers are transparent and reflect the real value of your vehicle.

Is My Offer Really Firm or Can It Change?

At DRIVEN we pride ourselves in given fast, firm online offers. In some instances where undisclosed damage or discrepancies in the condition of the vehicle are discovered during the in-person inspection, it can have an impact on your offer. To ensure you get a fair and solid offer, please ensure you disclose everything in the online form and provide clear pictures.

Payments & Security.

Is Selling to DRIVEN Safe?

Absolutely! Unlike private sales, we offer a secure and professional experience. You won’t have to worry about scams, counterfeit payments, or unsafe meetups. As a registered Ontario motor vehicle dealer, we are also fully governed by OMVIC.

How Will You Pay Off My Existing Auto Loan?

If you have a loan on the car that you’re selling, DRIVEN will either obtain a payoff quote from the lender or request for you to obtain one for us. We will deduct the balance owed from the value of our offer and issue a separate payment directly to the lender.

How Will I Get Paid?

We will provide instant payment for your vehicle at the time of handoff via e-transfer OR cheque once the final inspection has been completed. You will see the funds immediately go in your account before you release the car. No delays, no risks.

Are There Any Fees for Selling My Car to DRIVEN?

No. Unlike the other guys we don’t charge any fees for inspections, paperwork, picking up your car or the selling process. What you see is what you get!

Vehicle Handoff.

How Do I Prepare for The Vehicle Handoff?

Remove all your personal belongings from the vehicle, gather all sets of keys, vehicle ownership, ensure all the accessories are placed in the car. (i.e. floor mats, cargo cover, headrests, wheel lock key, owner’s manual)

What Should I Expect on Handoff Day?

We can either schedule to have your vehicle picked up or you can choose to drop it off to us. At that time our specialists will conduct a final inspection to confirm that the vehicle is as described and finalize payment.

Does DRIVEN Allow for Slight Mileage Variation?

Yes, we allow up to 1,000 km milage variance with no change to your offer. If your vehicles mileage exceeds this allowance, please request for a updated evaluation.

Still Have Questions?

Contact our team today, and we’ll be happy to assist you with the selling process.

Buying.

What Do I Need to Get a Car Loan?

You need the following items to get a car loan:  

● Valid Ontario Driver’s License 

● Proof of income (most recent pay stub) OR last three (3) months of bank statements if you are self-employed. 

● Insurance information (name and phone number of broker or insurance firm) 

● A VOID cheque or Pre-Authorized Debit form  

Are There Any Additional Fees?

Our services are completely free! We work to find the best financing options for you based on your credit situation. There’s no commitment until you’ve had the chance to see, test drive, and feel confident about the vehicle you’ve chosen.

Can I Buy a Car from a Different Region?

We have one of Canada’s largest inventory of used vehicles to choose from, including cars, trucks, SUVs, Vans, and commercial vehicles. We also have a wide network of dealership partners that we can work with to get the vehicle of your choice.

Are Prices Negotiable?

We are proud to offer haggle-free car sales! We work hard to provide you with the best price on our used vehicles based on their condition and history.

Warranties.

Explain Your 30 Day/2500 KM Vehicle Assurance Program.

When you purchase a vehicle from us, it’s guaranteed for 2500 km or 30 days, whichever comes first. In that time if there are any mechanical issues, we will find a resolution.

Does My Used Vehicle Come with a Manufacturer Warranty?

If the vehicle you’re purchasing has an existing manufacturer’s warranty left, then the remaining warranty time will transfer to you. Otherwise, you’re backed by our 30 Day/2500 KM Vehicle Assurance Program.

Tired of Dealer Games?
Shop Used Cars at DRIVEN.

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